Trading conditions

TERMS OF BUSINESS FOR GOGSIG

General information

Gogsig Aps

Richard Mortensens Vej 60E, st. television

2300 Copenhagen S

Customercare@gogsig.com

Phone: 42 60 58 14

Cvr: 42552194

Payment

With us you can pay with Visa, Dankort and Mobilepay

We do not charge card fees.

The amount is only withdrawn from your card when the item is dispatched.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We deduct the amount when we send the item, or
2) the money is released according to agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

Shipping in Denmark

We send with GLS to the parcel shop (free on orders over DKK 500) or as delivery to a private address (DKK 20 on orders over DKK 500)

The delivery time is approx. 1-3 working days.

Shipping in Europe

We ship with GLS or Post Nord See the specification below for prices and estimated delivery times. Reservations are made for public holidays, weather challenges and technical carrier challenges. Delivery times may therefore be slightly longer than stated. In the event of delays, you will be informed.

The prices do not cover customs clearance. Any local customs clearance is paid by the customer upon receipt.

If you want to ship to a country in Europe that is not mentioned in the list below, write us an email at customercare@gogsig.com and we will check if we can arrange delivery asap.

Country	Delivery time	Shipping cost	Shipping Method
Belgium	2-4 days	7 EUR	PostNord Shop Delivery
Finland	2-4 days	8 EUR	GLS Shop Delivery
France	2-4 days	7 EUR	PostNord Shop Delivery
Faroe Islands	10-14 days	16 EUR	PostNord Shop Delivery
Greenland	10-14 days	16 EUR	PostNord Shop Delivery
Netherlands	2-4 days	7 EUR	PostNord Shop Delivery
Ireland	3-5 days	14 EUR	GLS Shop Delivery
Italy	3-5 days	14 EUR	GLS Shop Delivery
Croatia	3-5 days	14 EUR	GLS Shop Delivery
Latvia	3-5 days	14 EUR	GLS Shop Delivery
Lithuania	3-5 days	14 EUR	GLS Shop Delivery
Luxembourg	3-5 days	8 EUR	GLS Shop Delivery
Norway	3-5 days	33 EUR	PostNord Shop Delivery
Poland	3-5 days	7 EUR	PostNord Shop Delivery
Portugal	3-5 days	14 EUR	GLS Shop Delivery
Rumania	3-5 days	14 EUR	GLS Shop Delivery
Slovakia	3-5 days	14 EUR	GLS Shop Delivery
Slovenia	3-5 days	14 EUR	GLS Shop Delivery
Spain	3-5 days	14 EUR	GLS Shop Delivery
Sweden	2-4 days	7 EUR	PostNord Shop Delivery
The Czech Republic	3-5 days	8 EUR	GLS Shop Delivery
Germany	2-4 days	7 EUR	GLS Shop Delivery
Austria	2-4 days	8 EUR	GLS Shop Delivery

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to Customercare@gogsig.com or use the standard cancellation form, which you will find at the bottom of the trading conditions.

Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs back if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

Returns from Denmark:

You can buy a return label here . You are responsible if damage occurs during the return transport. If you do not collect the parcel from the parcel shop and the parcel is returned, you will receive a credit note for the item when it is returned. The price of the return will be deducted from the refunded amount.

Certain items cannot be returned by normal post. This applies, for example, to very large items or very large orders. The costs for returning these goods are expected to cost a maximum of DKK 500.

Returns from Europe:

The buyer must arrange and pay for the return shipping himself. You are responsible if damage occurs during the return transport.

If you do not collect the parcel from the parcel shop and the parcel is returned, you will receive a credit note for the item when it is returned. The price of the return will be deducted from the refunded amount.

Certain items cannot be returned by normal post. This applies, for example, to very large items or very large orders. The costs for returning these goods are expected to cost a maximum of DKK 500.

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement. We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

Gogsig Aps

Richard Mortensens Vej 60E, st. television

2300 Copenhagen S

Shipping labels for returns from Denmark can be printed here

We only receive packages that are sent directly to the address and the specified GLS delivery point.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

The item is sent to:

Gogsig Aps

Richard Mortensens Vej 60E, st. television

2300 Copenhagen S

Shipping labels for returns from Denmark can be printed here

We only receive packages that are sent directly to the address and the specified GLS delivery point.

When returning the item, please include a detailed description of the problem.

Access to complaints
If you as a consumer want to complain about your purchase, you must contact us at customercare@gogsig.com. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint portal for Nævnenes Hus .

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .

When you shop at an e-mark webshop, you can have your case processed by the e-mark for free - regardless of the size of the amount. Read more here .

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr

Personal data policy

We need the following information when you shop with us:

Name, address, phone no. and email address.

We register and pass on the personal data that is necessary to be able to deliver the goods to you.

The personal information is registered with Gogsig Aps and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller at Gogsig.com is Gogsig Aps.

You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: customercare@gogsig.com.

Standard cancellation form:
(This form is completed and returned only if the right of withdrawal is exercised
applicable)

To:
Gogsig Aps
Richard Mortensen's Road 60E
2300 Copenhagen S
Customercare@gogsig.com
Phone: 42 60 58 14
Cvr: 42552194

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

Order no.:________________________
Item no./name - Quantity - Return code
________________________________________________
________________________________________________
________________________________________________
________________________________________________

Return codes:
1. Does not meet expectations
2. Defect/Error on the product
3. Other (please comment) ___________________________________

Ordered it: _______________________________
Received on: _______________________________
Consumer's name: ________________________________________
Consumer's address:_______________________________________________
Consumer's signature: _________________________________________
Date: _________________

(only if the content of the form is communicated on paper)